Return & Refund Policy

1. Return Policy

  • We offer a 7-day return policy on most items. You can request a return within 7 days of receiving your order.
  • To be eligible for a return, the item must:
    • Be unused, unworn, and in its original condition.
    • Have all original tags and packaging intact.
    • Be accompanied by the receipt or proof of purchase.
  • An uninterrupted unboxing video of the untampered parcel is mandatory for processing return requests smoothly and quickly.

2. How to Start a Return

  • To initiate a return, email us at care@kawaiiworld.in.
  • If your return request is approved:
    • We will provide the return shipping address and detailed instructions.
    • Returns sent without prior approval will not be accepted and may incur return shipping charges.

For any return-related queries, contact us at care@kawaiiworld.in.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Contact us immediately at care@kawaiiworld.in.

To process such claims, you must provide:

  • A clear, uninterrupted 360° unboxing video showing:
    • The sealed package
    • Your shipping label/name
    • The opening of the parcel
    • The damaged, defective, stained or incorrect product

Exceptions & Non-Returnable Items

The following products are not eligible for return:

  • Electronics and battery-operated items
  • Innerwear and personal care products
  • Custom-made or personalized products
  • Kawaii plush toys and stuffed animals
  • Hazardous materials
  • Flammable liquids or gases
  • Battery items (No Warranty)
  • Gift cards
  • Clearance Sale products
  • Products purchased under 30–50% Off offers

If you're unsure whether your product is eligible, please contact us before placing your return request.

Clearance Sale Products

Products sold under the Clearance or 30–50% Off sections are non-returnable.

These products are offered at heavily discounted prices and may show negligible to minor signs of storage wear, which do not affect their functionality or quality.

Non-Returnable Categories

Returns are not accepted for:

  • Innerwear & Personal Care Items
  • Electronics & Battery-Operated Products
  • Custom or Personalized Products
  • Kawaii Plush Toys & Stuffed Animals
  • Hazardous or Flammable Materials
  • Clearance Sale Products
  • Products under 30–50% Off
  • Gift Cards

Exchanges

The fastest way to receive a replacement item is:

  1. Request a return for your existing item.
  2. Once the return is approved, place a new order for the desired product.

Visual & Size Variations

Please note:

  • Product colors may vary slightly due to photography lighting and monitor/display settings.
  • Minor size variations may occur because of manual measurements.
  • For certain products (such as toys), packaging or boxes shown in images may differ depending on shipping location and local customs regulations.

These differences are considered normal and are not treated as manufacturing defects.

Refund Policy

Once your returned item is received and inspected:

  • We will notify you regarding the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 10 business days.
  • Processing time by your bank or credit card provider may vary.

Store Credit Refund

For faster processing, you may choose a Store Credit Refund, which is credited to your KawaiiWorld account within 1 working day after approval.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at care@kawaiiworld.in.